Returns Policy
The returns policy below only applies to products purchased from our online store being. Please refer to our In-store Returns Policy for products purchased from a physical Player store.
We will happily exchange, credit or refund non-sale (not discounted) items with proof of purchase. Return of the product must be done within 30 days
We will happily exchange, credit or refund sale (discounted) items with proof of purchase. Return of the product must be done within 14 days
Products must be in original condition, which means no marks, scuffs, dirt, rips, odours, stains and with tags still attached. Any product in such state will not be accepted for return.
Except for faulty items, refunds are only available to online purchasers of products as they are unable to try the product on. Any products purchased from a physical Player store must comply with the Returns Policy applicable to In-Store locations.
Faulty Product
If you have a faulty product that you would like refunded, repaired or replaced, please contact to arrange return. Faulty products may be returned outside of the regular return time frames recorded above so long as the product is still under warranty. We will meet our obligations under the Consumer Guarantees Act 1993 to provide a remedy.
Please enclose your original invoice with a detailed description of the fault.
We will endeavor to process all refunds and/or replacements when receiving notification of a fault; however faults must be approved by the manufacturer before a refund or replacement can be issued. In this case we will keep you informed on a regular basis via email or phone updates.
Each manufacturer may have different warranty periods or service standards for faulty products. While we will endeavor to deal with all faulty products promptly, we do not have control over the repairs or assessment process for warranty issues. In some cases, such as most watches, products returned in used condition will be repaired instead of replaced and will not be refunded unless repair is impossible.
